The holidays are just around the corner. You may be flying to a family celebration or vacation and hopefully, everything will go well. The majority of all airlines are now geared to serving fliers with disabilities; however, not all staff members who work in the aviation industry know the rights of those with disabilities.

Wheelchair Accessible Airlines

When traveling by air, if you have a problem, complaint or just want to know your rights, the U.S. Department of Transportation (DOT) has a toll-free hotline to help. It serves two main purposes: assistance in resolving disability-related air travel problems and education.

Hotline operators provide the following:

  • On-the-spot general information about the rights of air travelers with disabilities
  • Assistance in helping resolve real time or upcoming disability-related issues with air carriers.
  • Fill requests for printed consumer information about air travel rights of those with disabilities

Traveling With A Disability Made Easy

Call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) or visit Airconsumer. Hours for the hotline are 9 a.m. to 5 p.m. Eastern time, Monday through Friday except federal holidays.

Air travelers who would like the DOT to investigate a complaint about a disability issue must submit their complaint in writing or via e-mail. Click here for details.

Click below to see a list of air carriers participating in the hotline.

The Aviation Consumer Protection Division web site  has a wealth of information for air travelers with disabilities. Another helpful site is Flying with Disability at

The National Mobility Equipment Dealers Association (NMEDA) is an advocate for mobility and accessibility for drivers with disabilities. If you need help with converting or buying a handicap accessible car, truck or van, please consider one of our mobility equipment dealers.

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